Soochie return policy
We want you to love your purchase! If for any reason you're not satisfied, here's everything you need to know about our return policy.
Web purchases
RETURN REQUESTS
Please email us at hello@shop-soochie.com within 7 days of delivery to request a return.
SHIPPING BACK
Once your return is authorized, ship your item back within 7 days. A return label will be provided and the cost will be deducted from your refund.
CONDITION
Items must be unworn, unwashed, and in original condition with tags attached.
ELIGIBLE ITEMS
- Clothing and shoes: Eligible for refund
- Jewelry and accessories: Eligible for exchange or store credit
Final sale
FINAL SALE ITEMS
The following items are final sale and cannot be returned or exchanged:
- Items purchased at a reduced or promotional price (including discount codes)
- Vintage clothing, jewelry, and accessories
- Art
- Apothecary items
- Home goods
- Books and magazines
- Socks and intimates
- All international orders
By purchasing these items, you agree to this policy. If you have any questions before ordering, please don’t hesitate to reach out.
In-store purchases
Items purchased in-store are eligible for exchange or store credit only within 7 days of purchase.
